Refund Policy

Last updated: 4 June 2026

1. The 30-day money-back guarantee

Every new Sodu Pro purchase comes with a 30-day money-back guarantee. If the software does not meet your expectations for any reason within 30 days of your purchase, you can request a full refund, no questions asked.

2. What qualifies for a refund

The following purchases qualify for a full refund within 30 days:

• New Pro plan purchases (Solo, Studio, or Agency) where this is your first time buying Sodu.
• Plan upgrades where you upgraded from one tier to another and are dissatisfied with the new tier within 30 days of the upgrade.
• Lifetime license purchases, when offered, within 30 days of the lifetime purchase.

3. What does not qualify

The following purchases are not eligible for a refund:

• Renewal payments. If your annual subscription auto-renews and you decide later that you no longer want Sodu Pro, we cannot refund the renewal. You must cancel the subscription before the renewal date to avoid being charged. Renewal reminders go out approximately 14 days before each renewal.
• Refund requests submitted after the 30-day window. The clock starts on the date of the original charge.
• Purchases where the user has clearly violated the EULA, such as using the Software in a way that breaches its license terms.

If you forgot to cancel a renewal and contact us promptly (within a few days of the renewal charge), we will consider exceptions on a case-by-case basis. Reach out and tell us what happened.

4. How to request a refund

There are two ways to request a refund. Either works equally well.

Option A: Email us directly

Send an email to sodu@samsonoduor.com with the following information:

• The email address you used to purchase the license.
• Your Freemius order number (visible in your purchase confirmation email).
• Optionally, a brief note about what didn't work for you. This is not required to receive the refund, but helps us improve the product.

We will acknowledge your request within one business day and process the refund within five business days.

Option B: Request through Freemius

You can also request a refund directly through the Freemius customer portal:

1. Sign in at users.freemius.com using the email you purchased with.
2. Open the Sodu Admin Workspace purchase in your purchase history.
3. Click "Request a refund" and follow the prompts.

Freemius will process the refund request and notify us.

5. How refunds are processed

Refunds are processed back to the original payment method used at checkout. The exact timeline depends on your payment provider:

• Credit or debit card: typically 5–10 business days for the refund to appear on your statement.
• PayPal: typically 3–5 business days.
• Other methods: as determined by your provider.

If the refund has not appeared within 14 business days of approval, contact us and we will investigate with Freemius.

6. What happens to your license after a refund

When a refund is processed, the corresponding Pro license is automatically deactivated. Sodu Pro will continue to function on your sites with the features you've already configured, but it will stop receiving Pro updates and will no longer be eligible for support.

If you want to continue using Sodu after a refund, the free version from WordPress.org will continue to work normally. You can also repurchase Sodu Pro at any time.

7. Chargebacks and disputes

Please contact us before opening a chargeback or payment dispute with your bank or card provider. Chargebacks are costly and time-consuming for everyone involved. We will refund any legitimate refund request without requiring you to escalate to your bank.

If you do open a chargeback without first contacting us, your license will be deactivated immediately and your account may be blocked from future purchases.

8. Pricing changes after purchase

If we change our pricing after you've already purchased, the change does not entitle you to a refund for the difference. Your existing license is grandfathered at the price you paid for as long as your subscription remains continuously active.

9. Contact

For any questions about this policy or to request a refund, contact:

Sodu Admin Workspace — Refunds
Email: sodu@samsonoduor.com
Reply target: one business day.